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October 2022 · RETROSPECTIVE EDITION

October 2022: Describe the process, then make it dependable

Natural-language automation, content management and public AI guidance focus attention on implementation.

October's AI news moved closer to the language of everyday operations: describe a workflow, organize documents and make automated decisions more accountable. The attraction was clear. Business owners could imagine less time spent building repetitive processes and searching through information. The implementation challenge was equally clear: generated suggestions still needed correct connections, explicit rules and a person responsible for what happened next.

1. Power Automate adds a natural-language starting point

At Ignite on October 12, Microsoft described a new Power Automate capability that translated a written description into a suggested cloud flow using OpenAI Codex. Initial support focused on key Microsoft 365 connectors. Users still had to establish connections and finalize the automation. The announcement did not mean any business process could be safely automated from one sentence.

A useful starting task might involve moving an approved record or notifying an employee when a condition is met. The hard questions remain: what counts as approval, what happens on duplicate input, and who handles a failed step?

Business takeaway: write the workflow in plain language before using a generation feature. Include the trigger, required data, allowed action and exception path. Test with realistic cases and keep external actions under deliberate control. Judge success by completed, correct work rather than the speed at which a draft flow appears on screen.

Source: https://www.microsoft.com/en-us/power-platform/blog/power-automate/new-ways-to-innovate-with-ai-and-microsoft-power-automate/

2. Syntex brings content AI into business workflows

Microsoft introduced Syntex on October 12 as a content-AI offering connected with its broader cloud ecosystem. The announcement emphasized reading, tagging and indexing content so it could be used in search and workflows. These were announced product capabilities, not evidence that a company's documents would organize themselves correctly without preparation or oversight.

For a business managing contracts, forms or supplier records, better structure can make information easier to find and route. But labeling a document is not the same as confirming that its contents are current, approved or legally sufficient.

Business takeaway: begin with one document category and define the fields employees actually need. Identify the authoritative version and the person who can correct it. Test extraction or tagging against a reviewed sample. Route uncertain results for human attention, and keep permissions attached to the information throughout the workflow. Better organization should improve a decision or handoff, not merely produce more metadata.

Source: https://azure.microsoft.com/en-us/blog/drive-efficiency-through-automation-and-ai-with-the-microsoft-cloud/

3. The AI Bill of Rights blueprint frames practical questions

The White House Office of Science and Technology Policy released its Blueprint for an AI Bill of Rights in October, with an October 4 government announcement. The framework offered principles and practical guidance for automated systems affecting people's rights and opportunities. It was a policy blueprint, not a new blanket law certifying or prohibiting every business AI application.

For leaders, it reinforced a useful question: what happens to a person when automation gets something wrong? That matters in customer service, employment processes and other decisions where an output can affect access or treatment.

Business takeaway: identify where a person can request help, challenge an error or reach a human decision-maker. Explain important automated processes in understandable language. Keep records sufficient to investigate a complaint. These are operating-design questions to address alongside appropriate legal review, rather than assuming that a vendor's general assurances settle the issue for your business.

Source: https://www.nitrd.gov/ai-bill-of-rights/

Build an automation that survives an ordinary workday

The best place to begin is a bounded process with visible inputs and a clear completion condition. Choose a task that staff already understand, then describe how it should behave when information is missing, a connection fails or the same request arrives twice. Those are normal operating conditions, not rare edge cases to leave until later.

Make ownership explicit. Someone should approve changes, monitor failures and know when to pause the workflow. Preserve an understandable record of what the system did so employees do not have to reconstruct events from scattered messages. Keep a manual fallback for work that cannot wait.

Finally, measure whether the business outcome improved. Did a request reach the right person sooner? Did staff spend less time correcting records? Did customers receive a clearer next step? These outcomes connect AI and software investment to revenue opportunities, service quality and operating capacity without pretending that automation alone creates a successful business process.

Present-day invitation: Book a consultation with Brice Prather at https://loyti.com/book to discuss the process you want to improve. LOYTI can help assess AI, custom software and automation options, define practical implementation steps and focus the work on a measurable business result.

Original sources

  1. New ways to innovate with AI and Microsoft Power Automate · 2022-10-12
  2. Drive efficiency through automation and AI with the Microsoft Cloud · 2022-10-12
  3. Blueprint for an AI Bill of Rights: Making Automated Systems Work for the American People · 2022-10-04